For ages 21+ · Safe Gaming

pjoko's commitment to responsible gaming

So that entertainment never becomes a problem — pjoko gives you complete control, protective tools, and 24/7 support in Bengali.

What is responsible gaming and why does it matter?

Online gaming is primarily a form of entertainment. However, like any form of entertainment, if it becomes excessive it can have a negative impact on personal life, family, and financial wellbeing. At pjoko we believe every player should stay aware of their own limits and always keep gaming a healthy source of enjoyment.

Responsible gaming means playing within your means, not exceeding a set budget, and seeking help immediately if any signs of addiction to gaming appear. pjoko provides a number of powerful protective tools to ensure these things.

Our platform is only for individuals aged 21 or older. Protecting minors from gaming is one of our top priorities. If you feel that a minor in your home may be able to access this site, please contact our support team right away.

Warning signs

If any of the following apply to you, please seek help:

  • Spending more than your set budget
  • Playing while neglecting family or work
  • Repeatedly playing to try to recover lost money
  • Having to hide your gaming from others
  • Depositing using borrowed money or debt
  • Trying to stop playing but being unable to

pjoko's protective tools

We have provided a number of tools to help you keep your gaming under control.

Deposit Limit

You can set a daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately. To increase the limit you must wait 24 hours — this protects you from impulsive decisions.

Timeout Feature

If you want to take a short break, set a timeout from 24 hours up to 6 weeks. During this time no deposits or betting will be possible on your account. Once the break ends you can use your account normally again.

Self-Exclusion

If you feel that gaming is having a negative impact on your life, choose the self-exclusion option. This can keep your account closed from 6 months up to permanently. Inform the support team directly to action this decision.

Betting Limit

Set a specific betting limit per session so you do not lose too much in a single game. This limit effectively helps protect your financial balance and keeps gaming enjoyable.

Gaming History

View a detailed history of all your transactions and betting activity. When you played, how much you wagered, how much you won or lost — all information is stored transparently in your account.

Minor Protection

We strictly verify the 21+ age requirement. If you suspect a minor is using an account, let our 24/7 support team know — we will take immediate action.

How to set limits?

Using the protective tools is straightforward. Follow the steps below:

Log in to your account

Access your pjoko account and click on your profile icon at the top right.

Go to Settings

Look for the "Responsible Gaming" section. You will find all the protective tools there.

Choose your preference

Deposit limit, timeout, or self-exclusion — select whichever you need and confirm.

Get help from support

If you cannot do it yourself, tell our team via 24/7 live chat — they will assist you in Bengali.

Our commitment

pjoko is committed to ensuring responsible gaming. Our guidelines are:

  • We never allow anyone under 21 to open an account.
  • We do not offer extra bonuses to players to recover their losses.
  • Self-exclusion requests are acted on as soon as they are received.
  • Our support team is trained and sensitive on the subject of responsible gaming.
  • All games are operated with fair play guaranteed.
  • We always present gaming as entertainment, not as a source of income.
  • All your personal and financial information is kept secure using SSL encryption.
  • No promise of financial profit is ever made in advertisements or promotions.

Check yourself

Answer the following questions honestly. If most of your answers are "yes", it is time to seek help.

Time spent

Are you spending more time gaming than you planned? Are you avoiding work or family responsibilities to play?

Financial impact

Is gaming making it difficult for you to pay bills or cover necessary expenses?

Relationships

Have family or friends expressed concern about your gaming habits? Has it caused tension in your relationships?

Mental state

Do you feel anger, anxiety, or depression after losing? Do you feel restless when you cannot play?

If you are experiencing problems based on the questions above, please contact us via live chat or email [email protected]. Our trained support team will help you with complete confidentiality.

Contact us for help

You are not alone with gaming problems. pjoko's support team is always by your side.

pjoko Support

Live Chat 24 hours a day, 7 days a week support in Bengali — start a chat from any page on the site
Email [email protected] — report your issue confidentially
Response time Instant via live chat; as quickly as possible via email
Confidentiality Your issue is handled with complete confidentiality

Common questions about responsible gaming

Questions you may have about responsible gaming.

The pjoko platform is only for individuals aged 21 or older. Age is verified at the time of registration and we strictly enforce this policy. Preventing minors from accessing any account in any way is our top priority.

Setting a deposit limit determines the maximum amount you can deposit on a daily, weekly, or monthly basis. Lowering a limit takes effect immediately, but increasing it requires a 24-hour waiting period. This protects you from depositing more than you intended in the heat of the moment.

No, self-exclusion can be set for 6 months, 1 year, or permanently — based on your preference. For permanent exclusion, if you wish to reactivate your account later, you must contact support at least 6 months afterward and go through a strict verification process.

Timeout is a short-term break — from 24 hours up to 6 weeks. During this time the account is temporarily inactive and automatically reactivated when the break ends. Self-exclusion is long-term — from 6 months up to permanent, and can only be activated through support.

Yes, absolutely. If you believe a family member is experiencing a gaming problem, contact our support team. We will assess the situation confidentially and take the necessary steps. You can write directly to [email protected].

No. Online gaming is purely a form of entertainment. It should never be viewed as a regular source of income or livelihood. There is always a chance of losing in every game. Only bet what you can afford to lose.

Enjoy safely — play responsibly

Enjoy entertainment at pjoko in complete safety. See the links below for our games, support, or more information.

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