pjoko Privacy Policy
Your personal information matters to us — this policy explains how pjoko keeps your data secure.
Introduction and Overview
pjoko is a trusted online casino and sports betting platform for players in Bangladesh. We believe your privacy is a fundamental right. This privacy policy explains in detail what information we collect when you visit our website, register, or use our services, how that information is used, and how we keep it secure.
This policy applies to all pages of our website, the mobile version, and all channels of communication with us — including live chat and email — covering our complete digital service. We are committed to maintaining a transparent and honest relationship with our users.
What Information We Collect
pjoko collects only the information needed to provide you with the best service and to ensure the security of the platform. The categories of information collected are listed below:
2.1 Information Provided Directly by You
- Full name and date of birth (for age verification)
- Email address and contact details
- Address and nationality
- National ID or passport number (for KYC verification)
- Payment-related information — such as bKash, Nagad, Rocket, or Upay account details
- Login credentials (passwords stored in encrypted form)
2.2 Automatically Collected Information
- IP address and device identifier
- Browser type and operating system
- Time spent on site and pages visited
- Transaction history and gaming activity
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
- Information received from identity verification service providers
- Transaction confirmation information from payment processors
- Information verified through fraud prevention services
Purposes of Using Your Information
We use the information we collect for the following purposes:
- Account Management: To register, verify, and maintain your account.
- Service Delivery: To process deposits, withdrawals, and gaming services without interruption.
- Security: To prevent fraud, money laundering, and unauthorized access.
- Legal Compliance: To comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations.
- Customer Support: To help resolve your issues and complaints.
- Service Improvement: To conduct analysis aimed at improving the user experience.
- Marketing Communications: If you give your consent, to inform you about relevant offers and promotions.
- Responsible Gaming: To monitor your gaming behavior and provide support when needed.
Data Storage and Security
Protecting your information is one of our top priorities. We apply industry-standard security measures, which include:
4.1 Technical Security
- SSL/TLS encryption — all data transmission between your browser and our servers is fully encrypted.
- Passwords are stored using the bcrypt hashing algorithm — never in plain text.
- Payment information is stored in accordance with PCI DSS security standards.
- Server-level firewall and intrusion detection systems.
4.2 Organizational Security
- Only authorized personnel have access to personal information, and a least-privilege access policy is followed.
- All staff receive regular training on data protection.
- Regular security audits are conducted.
4.3 Data Retention Period
Your information is retained for as long as necessary to provide services and meet legal obligations. Even after an account is closed, we may retain certain information for as long as required to fulfill regulatory and legal requirements.
Sharing Information with Third Parties
To deliver our services and meet legal obligations, we may need to share certain information with trusted partners. In such cases, we share information only when:
- Payment Processors: To process transactions for bKash, Nagad, Rocket, Upay, and bank transfer services.
- Identity Verification Services: To complete the KYC process and prevent fraud.
- Game Providers: To keep gaming services uninterrupted with providers such as Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming.
- Legal Authorities: When a lawful request is received from the relevant authorities.
- Technology Service Providers: For hosting, cybersecurity, and platform operations.
All our third-party partners are contractually bound to keep your information confidential and to use it only for the specified purposes.
Cookies and Tracking Technologies
We use cookies and similar technologies on our website. Cookies are small data files stored on your device that help improve your browsing experience.
6.1 Types of Cookies We Use
- Essential Cookies: To maintain login sessions, ensure security, and operate the core functionality of the website — these cannot be disabled.
- Functional Cookies: To remember your preferences, language settings, and session information.
- Analytics Cookies: To analyze site traffic and usage patterns, which helps us improve our services.
6.2 Cookie Controls
You can disable non-essential cookies through your browser settings. Please note that disabling essential cookies may cause some features of the website to not function properly.
Your Rights
You have the following rights regarding your personal information:
- Access: The right to request information about what data we hold about you.
- Right to Correction: The right to request correction of any inaccuracies in your stored information.
- Right to Erasure: The right to request deletion of your information in certain circumstances, though some data may need to be retained due to legal obligations.
- Right to Object to Processing: The right to object to the processing of your information for specific purposes.
- Unsubscribe from Marketing: The right to opt out of promotional communications at any time.
- Data Portability: The right to request your data in a structured, machine-readable format.
Protection of Minors
pjoko strictly provides services only to individuals aged 21 and above. We do not knowingly collect personal information from minors. Age verification is a mandatory step in the registration process.
If we become aware that a minor has registered on our platform, we will immediately close that account and take the necessary steps to delete the associated information.
International Data Transfers
In some cases, your information may be processed or stored outside Bangladesh — for example, on the servers of our game providers or technology infrastructure partners. Any such transfer is conducted under strict contractual safeguards, and we ensure that equivalent data protection standards are maintained in each case.
Security Breach Management
Security breaches are rare but cannot be entirely ruled out. If a data breach occurs that could seriously affect your information, we will:
- Identify and resolve the issue as quickly as possible.
- Notify the relevant authorities within the legally required timeframe.
- Inform affected users by email and provide guidance on the steps they should take.
- Investigate the cause of the breach and take necessary measures to prevent such incidents in the future.
Links to Third-Party Websites
Our services may occasionally contain references to third-party websites — particularly in relation to game provider information. These external sites have their own privacy policies. We are not responsible for the data practices of those sites, and we recommend reviewing their privacy policies before visiting them.
Changes to This Policy
We may update this privacy policy from time to time — due to changes in our services, new technologies, or regulatory requirements. If any significant changes are made to the policy, we will:
- Update the "Effective Date" at the top of this page.
- Send a notification email to registered users in the case of important changes.
- Continued use of the site after changes have been made will be considered acceptance of the updated policy.
We recommend reviewing this page regularly so you remain aware of the latest policy.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 live chat support available in Bengali
Our privacy team will process your request as quickly as possible. For any information-related requests, we will take action after verifying your identity.