❓ Frequently Asked Questions
Answers to all your questions about pjoko
Accounts, payments, bonuses, games, and security — detailed answers to everything in one place.
This page brings together detailed answers to the most common questions from pjoko users. Whether you are a new player or have been using pjoko for a long time — from creating an account to making a bKash deposit, understanding bonus conditions, and learning about responsible gaming, check the questions below. If you do not find the answer to your question, our 24/7 live chat support is always here for you.
Account and Registration
To open an account at pjoko, you need an active mobile number, a valid email address, and confirmation that you are 21 years of age or older. Fill in your name, mobile number, and preferred password on the registration form and your account will be ready in just a few minutes.
No. Each player is allowed only one account at pjoko. Attempting to open multiple accounts with the same mobile number or identity may result in those accounts being closed and the balance being forfeited. Keep your account details secure and up to date.
Click the "Forgot password?" option on the login page. Enter your registered mobile number or email and a verification code will be sent to you. Use that code to set a new password. If you run into trouble, contact pjoko live chat support and they will help you quickly.
Account verification (KYC) is carried out to keep your funds secure and to prevent fraud. After you submit a copy of your national ID card or passport, verification is usually completed within 24 hours. Once verification is done, all features including withdrawals are fully unlocked.
Deposits and Withdrawals
After making a deposit from bKash to pjoko, the balance is usually added to your account within a few seconds to a few minutes at most. Occasional short delays can happen due to network or banking system issues. If there is a delay, let us know via live chat.
Yes. At pjoko you can easily deposit using Nagad, Rocket, and Upay in addition to bKash. Bank transfer is also supported. The minimum deposit amount is the same across all methods — ৳200.
The minimum deposit amount at pjoko is ৳200 and the minimum withdrawal amount is ৳500. This applies to all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. There are no extra charges on small transactions.
pjoko generally completes withdrawals within 1 hour. If your account verification is complete and the wagering conditions on any bonus have been met, there should be no delay in your withdrawal. This timeframe applies at night and on holidays as well.
pjoko does not charge any transaction fees of its own. However, your mobile banking provider (such as bKash or Nagad) may apply charges according to their own terms. Contact our support team for any questions about charges.
Games and How to Play
At pjoko you can bet on BPL (Bangladesh Premier League) matches across various markets including match winner, toss, and top batsman. Both pre-match and in-play (live betting) options are available. Odds are updated in real time. The minimum bet amount and conditions for each market are shown in the betting interface.
RTP stands for Return to Player — it is the theoretical rate at which a game returns a percentage of total wagers as prizes over the long term. For example, an RTP of 96% means an average expected return of ৳96 for every ৳100 wagered. However, this is not a guaranteed outcome on every spin — variance and luck play a role here.
Yes. The entire pjoko platform is mobile-friendly. Live casino, slots, and cricket betting can all be played directly from the browser on a smartphone or tablet. No separate app download is needed. With a good internet connection, live streaming runs smoothly.
pjoko uses games from world-class providers — Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe — that determine results through Random Number Generator (RNG) technology. This technology is independently tested, so every game is completely fair and unbiased.
Aviator is a crash game by Spribe where a plane takes off and a multiplier keeps rising. You need to cash out before the plane crashes. The longer you wait to cash out, the higher the multiplier — but the risk is higher too. The game can be fully enjoyed on mobile through a simple interface.
Bonuses and Promotions
After opening a new account at pjoko, you receive a 100% bonus on your first deposit, up to ৳20,000. That means if you deposit ৳5,000, an additional ৳5,000 bonus will be added. The offer must be active at the time of your first deposit after registration to receive the bonus.
The wagering requirement for the pjoko welcome bonus is 10x. That means you need to wager 10 times the bonus amount before it becomes withdrawable. Example: if you receive a ৳1,000 bonus, you need to place a total of ৳10,000 in wagers. Once the condition is met, you can withdraw through the normal withdrawal process.
The pjoko VIP program has three tiers — Bronze, Silver, and Gold. Bronze tier offers up to 0.5% cashback per week, Silver offers 1.0%, and Gold offers 1.5% weekly cashback. Tiers advance through regular play and better benefits are unlocked along the way.
pjoko special promo codes are shared from time to time through the official site and support channels. When you have a code, enter it in the designated field at the time of deposit and the bonus will be added to your account automatically. Expired codes do not work, so check with support to confirm before using one.
VIP members receive cashback at the end of each week according to their tier. Cashback is added directly to the account balance and can be used for further wagering or withdrawn. The weekly cashback amount depends on the player's net losses.
Safety and Responsible Gaming
Yes. pjoko uses full SSL encryption technology. Your personal information, payment details, and login data are encrypted, so third-party access is not possible. You can confirm a secure connection by looking for the green padlock icon in your browser's address bar.
Yes. pjoko takes responsible gaming seriously. You can set your own deposit limits, take a break, and temporarily close your account if needed. To learn more, visit our responsible gaming page or speak with us on live chat.
If you feel that gaming is affecting your daily life, use pjoko's self-exclusion feature. Contact us via live chat or at [email protected] and our team will help you deactivate your account for a set period of time.
pjoko is for people aged 21 and above only. Age is verified at the time of registration. Participation by minors is strictly prohibited. Parents can use parental controls on shared family devices to ensure minors cannot access gaming sites.
The pjoko support team is available seven days a week, twenty-four hours a day via live chat in Bengali. To contact us by email, write to [email protected]. We try to respond as quickly as possible. Phone or WhatsApp support is not available at this time.
Still have questions? Get in touch with support
Our Bengali-speaking support team is available 24 hours a day, 7 days a week.
Live Support
24/7 Live Chat (in Bengali)
Email
[email protected]